muscle relaxing massage gun malaysia

Frequently Asked Questions

How much is the shipping fee?


Our Online Store www.yugunofficial.com operates with free delivery in East and West Malaysia. For other countries please contact us on whatsapp: +6019-8884167




How do I track my parcel and the delivery status?


You'll get a confirmation email with tracking details once your order has been processed. This could take about 24 hours. If you need any additional details, please email us at support@yugunofficial.com, and we will be happy to assist you.




What is the return policy?


Your 100% satisfaction is important for us. If you are not happy with what you receive, we offer a 60-days Return & Exchange Policy. To initiate a refund or return, please contact our customer service team at support@yugunofficial.com for next steps, and state your order number in the email subject.

If your unit has been used or opened, a restocking fee of 8% will apply.




Is there any installment option? What are the payment methods?


BUY NOW PAY LATER! We accept installments via our partner atome.my - 3 easy payments, 0% interest. We accept Visa and Mastercard.




What is the warranty period?


If this product fails due to a defect in material or workmanship within 2 years (24 months) of purchase, we will replace the product, or required parts, free of charge.

Contact our customer support for guidance on how to send your product in for warranty replacement along with your dated proof of purchase.




What does the warranty exclude?


Exclusion:
(a) Physical damage caused by accident, abuse, mishandling, or transport;

(b) Unit subjected to unauthorized repair;
(c) Units not used according to Yūgun safety practices;
(d) Damage in excess of the product’s cost;
(e) Deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the customer’s premises;
(f) Failure to provide the dated proof of purchase, and
(g) Products purchased from an unauthorized retailer.




What are the safety practices?


IMPORTANT SAFETY PRACTICES

(a) Do not attempt to use Yūgun while its charging;

(b) Only use the charger that is provided;

(c) Avoid water or chemical spills near Yūgun;

(d) Only use attachments that are provided;

(e) Ensure the vents are not blocked;

(f) Avoid usage of Yūgun near DSEAR (Dangerous Substances and Explosive Atmosphere Regulations);

(g) Do not attempt modification on Yūgun (E.g. Temper the battery or modifying the motor), and

(h) When not in use, store Yūgun in its original casing to avoid uncertain damage




What is Yūgunofficial?


Emphasizing on creating a sports culture with warmth and belonging.

Yūgun welcomes everyone.

Delivering only the best products and services, we want you to have significant muscle recovery results. Consistency and perseverance are values we practice for continuous improvement within our team.




What are the benefits of percussive therapy?


R A D I A P H E R

  1. Reduces muscle stiffness and soreness
  2. Advanced vibrational healing and effective pain reliever
  3. Decreases lactic acid
  4. Increases blood and lymphatic flow
  5. Activates the nervous system and muscles
  6. Prevents Delayed Onset Muscle Soreness (DOMS)
  7. Hydrates tissues
  8. Enhances range of motion quickly
  9. Rehabilitation




What is the difference between percussive therapy & vibration therapy?


Percussive therapy reaches far enough into the muscle to maximize the amount of blood flow and oxygen required for effective treatment and recovery. Though vibration therapy feels good on the surface of the body, it is more of an "overall" than a "targeted" experience.

The biggest difference between percussive therapy and vibration therapy is that percussive therapy penetrates the muscle more deeply, up to 60% deeper. The brain does not acclimate to the stimulus because the Yūgun Percussive Therapy System touches the body and comes off of it 53 times per second, making the therapy more successful.




Can I change the address of my order?


We only have a limited amount of time after an order is placed to make changes, but we're always willing to help in any way we can.

Please contact us at support@yugunofficial.com if you need to make any changes to your order, and we'll be happy to assist you.




Can I cancel my order after I have made the purchase?


We only have a limited amount of time after an order is placed to make changes, but we're always willing to help in any way we can.

Please contact us at support@yugunofficial.com if you need to make any changes to your order, and we'll be happy to assist you.




How long does it take for the parcel to reach my place?


Within 1 business day after our warehouse receives your order, it will be processed and delivered to you.

Please contact our Customer Experience Team at support@yugunofficial.com if you have not received your package within 3-5 business days. We would be pleased to assist you.





For any further enquiries, please contact:

 

Whatsapp: +6019-8884167

Email: Support@yugunofficial.com

Online Chat: 8:30am-5:30pm